There’s a better way to get help at the new Service Hub portal found here. At the Service Hub, you will be able to review helpful articles in the new Knowledge Base, submit, review, comment on, and self-resolve your requests, and peruse IT service offerings. If you choose “College of Engineering” under “My Support Team” when submitting a new ticket, routing of the ticket will be identical to using your departmental email address as in the past.
IT Hot Line
You can talk directly to IT support at (530) 784-ITSM (4876) during normal business hours. This telephone number can also be used to submit text messages (greater than 140 characters allowed) or leave voice mail after hours. Text messages and voice mail will be routed through the normal ticketing system.
Email still works too
Departmental IT support email lists are:
Biological and Agricultural Engineering firstname.lastname@example.org
Biomedical Engineering email@example.com
Center for Watershed Sciences firstname.lastname@example.org
Chemical Engineering and Materials Science email@example.com
Civil and Environmental Engineering firstname.lastname@example.org
Dean’s Office email@example.com
Electrical and Computer Engineering firstname.lastname@example.org
Institute of Transportation Studies email@example.com
Mechanical and Aerospace Engineering firstname.lastname@example.org
To directly contact IT Shared Services for assistance with a service directly offered by our group, please email email@example.com.