There’s a better way to get help at the new Service Hub portal found here. At the Service Hub, you will be able to review helpful articles in the new Knowledge Base, submit, review, comment on, and self-resolve your requests, and peruse IT service offerings. If you choose “College of Engineering” under “My Support Team” when submitting a new ticket, routing of the ticket will be identical to using your departmental email address as in the past.
IT Hot Line
You can talk directly to IT support at (530) 784-ITSM (4876) during normal business hours. This telephone number can also be used to submit text messages (greater than 140 characters allowed) or leave voice mail after hours. Text messages and voice mail will be routed through the normal ticketing system.
Email still works too
Departmental IT support email lists are:
Biological and Agricultural Engineering email@example.com
Biomedical Engineering firstname.lastname@example.org
Center for Watershed Sciences email@example.com
Chemical Engineering and Materials Science firstname.lastname@example.org
Civil and Environmental Engineering email@example.com
Dean’s Office firstname.lastname@example.org
Electrical and Computer Engineering email@example.com
Institute of Transportation Studies firstname.lastname@example.org
Mechanical and Aerospace Engineering email@example.com
To directly contact IT Shared Services for assistance with a service directly offered by our group, please email firstname.lastname@example.org.