Campus Anti-virus incorrectly blocking messages – RESOLVED

Description: Campus Anti-virus incorrectly blocking messages

 

Start of Window : 08/21/2013 07:30

End of Window : 08/21/2013 09:45

(all times are in 24 hour format)

 

Symptoms:

Legitimate messages were getting refused due to a bad virus definition.

 

Affected Services:

SMTP

 

Actions:

System administrators identified a rule update to the anti-virus system used by the central campus mail routers.  This rule was erroneously marking valid messages as viruses, causing legitimate mail to be rejected.  As of 9:45, the rules were removed and the mail service was restored.

Bookmark the permalink.